You can now deliver customer support in a language your customers can understand by using the Translate By Humans app for Zendesk. Just follow a few simple steps:
Download and install the Translate By Humans app for Zendesk that is available under the Zendesk marketplace and log in with the Translate By Humans account details. If you don't already have an account with us, simply create one by signing up on our website. You will receive your log in details via email. You can now log into your TBH app on Zendesk to begin translating!
Let’s say there is a customer who sends a customer support request in Japanese. Machine translation will translate this message into a language your support team will understand (for example, English).
It is time to start translating. Type in a reply to the message received, in your native language. Mention the source and target languages of your text, as well as its category, and click on ‘Translate’. An order has now been placed. It will automatically get sent as a translation request to your project manager, who will begin working on it, pronto!
Once the project manager recieves your request, they will send it to the translator and update the status to ‘order assigned’. Once the translation is done, the project manager will send the text back to you and mark the status as ‘translation complete’. These statuses can be monitored from the TBH app on your zendesk dashboard. With the help of this translation, you can now respond to your customer in their native language.
Translate By Humans focuses on delivering translation that is not only accurate from the translation perspective but also keeps the specific dialectal needs in mind while translating from one language to another. Couple this with our adherence to strict quality standards and the expertise and experience of our translators across business domains and you have translation services that deliver immense customer satisfaction. You get the best translations money can buy, for numerous languages and with fast turnaround times.
Translate By Humans enables you to keep your customers satisfied and meet their customer support demands successfully, by answering their queries in their native languages. Irrespective of the language your customers speak and understand, we make it absolutely easy for you to meet their customer support needs in their language. This inspires confidence in your business offerings and also helps build trust in your brand.
We bring high quality translations within reach of businesses irrespective of their size or scope. Our translation services are affordable and the pricing is extremely transparent. Our charges are $10 per user + translation charges. To know more about our translation charges and pricing please contact us.
Get the most accurate professional translations at unmatched prices.
Partner with us today and get the unparalleled quality first hand!