Localize your Customer Support

in just a few clicks with the Translate By Humans app for Zendesk

What's Included in the App

The Translate By Humans app for Zendesk enables you to keep your customers satisfied and meet their customer support demands successfully, by answering their queries in their native languages. This inspires confidence in your business offerings and also helps build trust in your brand. Here are just a few inclusions of our app to get you started.

  • Hassle Free Integration

  • 40+ Global Languages

  • Fast Turnaround Time

  • Translation Memory Benefits

Unique Features of the App

The Translate By Humans app for Zendesk is constantly evolving to meet the changing multilingual support needs of our clients. Browse our latest feature updates below.

Why Multilingual Support by Humans

When customers reach out for support, they are often at the cusp of deciding whether or not to make a purchase or remain loyal to the brand. It's at this juncture where the quality of customer service can make or break the relationship. With human translation, you can be sure that the best possible representation of the brand is put forth.

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    Win at Customer Satisfaction

    Whether it be purchase queries, return and exchange requests, status updates or general inquiries, when the needs of a customer are met, they are satisfied with the brand. Human multilingual support ensures there is no room for ambiguity or errors when it comes to meeting these needs.

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    Always be Understood by Customers

    The accuracy of translations is essential to bridging the language barrier. Unlike machine translation, humans translators ensure that the grammar, syntax, and usage of terms are always correct and relevant so that customers can understand responses to their queries.

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    Reach Out to the World

    Human translators have an incredible ability to express emotion and empathy, and they can also understand the consumer's psyche. Native language translators localize content to make it culturally more relevant. This combination of qualities helps language experts cater to the needs of any customer anywhere in the world!

Supported Languages

We provide multilingual support in all global languages. Find your language listed on the map or contact us for more information.

English×
Swedish×
Dutch ×
Danish×
Russian ×
Portuguese ×
Polish×
Chinese ×
Hindi×
Japanese×
Korean×
Tamil×
Thai×
Spanish×
Arabic×
Portuguese×
Swahili×
& Serve 40+ other lanuages ×

Find out more about our discounts, bulk pricing, and translation memory benefits!

Our Translators

Our faith in human multilingual customer service is strengthened by years of experience in this domain and the support of our incredible translators. Our translators are intuitive, native language experts with a thorough understanding of consumer behavior and customer service best practices. They are highly experienced with an educational background in management or client relations.

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Native Language Expert
Certified Language Professional
5+ Years of Experience
Knowledge of Customer Service Trends
  • davide cavanna
    Davide Cavanna, LLM- UK
    Native language: Italian Fluent in: German, English, French, and Spanish
    davide cavanna
    Davide Cavanna, LLM - UK
    Native language: Italian Fluent in: German, English, French, and Spanish
    • Graduate in Multilingual Communication from the University of Geneva, Post Graduate in Int. Law from the University of Sussex
    • Sworn translator and interpreter at the Court of Justice in Luxembourg
    • Specializes in areas such as marketing, financial, and legal translation (investment funds, contracts, market commentary, etc.)
    • Over 10 years of translation experience
  • thanh nguyen
    Thanh Nguyen, BA - Vietnam
    Native language: Vietnamese Fluent in: English
    thanh nguyen
    Thanh Nguyen
    Native language: Vietnamese Fluent in: English
    • Vietnamese translation experience since 2009 with a BA in English Interpreting and Translation
    • Translation specialty in Marketing, Travel and Tourism, Information Technology (Website content, Mobile apps, Softwares), Business, and Finance
    • Also well versed with fields like Medicine and Healthcare, Human Resources, Education, Banking, Cosmetics, and Corporate Law
    • Expertise in forms and contracts, keyword research, on-page SEO, and Google Adwords campaign setup
    • Has working experience as a Digital Marketing Specialist (Google Adwords, Facebook Ads, SEO, SEM, Email marketing, Social media) for over 6 years
  • sylvie
    Sylvie Mathis
    Native language: French Fluent in: English, Spanish
    sylvie
    Sylvie Mathis
    Native language: French Fluent in: English, Spanish
    • Post-Graduate degree in English – Spanish – French translation
    • Master’s degree in technical translation from English and Spanish into French
    • Executive Assistant to resource departments at the Breast Cancer International Research Group and Boston Scientific
    • Specializes in areas of Medicine, Pharmaceutics, Marketing, Research, and Music
    • Expertise in French translation since 2006

FAQs

If you can't find an answer to your question below, visit our help center or contact us directly for more assistance.

How can I integrate the TBH app on Zendesk?

To use the TBH app for Zendesk, you need to start by creating a business account on the TBH website. Log in to your account to enable the app and begin translating tickets.

Who is an agent and how do I add an agent?

An agent is a customer service representative from your team who will be answering queries for your customers. Here are more details on how to add agents to the TBH app for Zendesk.

How can my agents begin to translate tickets via the TBH app on Zendesk?

Once agents log in, they will be able to read machine translations of tickets raised. They can then request responses to be translated for those tickets. Once an agent receives the translated response, it simply needs to be copied and sent to the customer.

By when and how will my agent receive the translation of a ticket?

Agents can view tickets and their status on the app dashboard. Once a translation is requested, depending on the size, the translated content will be available on the agent's dashboard within 24 hours.

How will I be billed for the translation requests?

You may either purchase prepaid credits or opt for a monthly plan where you will be billed at the end of each month for services rendered. Please get in touch with us directly for more information.

Why use Translate By Humans?

Get the most accurate professional translations at unmatched prices. Partner with us today and experience unparalleled quality firsthand.

  • Translate By Humans, NOT Machines!

    We always employ native-speaking, professional translators with many years of experience and expertise.

  • 100% Quality Guarantee

    You can depend on us to always provide you with the most accurate and reliable language translation services.

  • Culturally Localized Translations

    We cater to the cultural nuances across different regions and countries to meet the needs of your foreign clients.

  • Customer Centric Approach

    Our extensive hold on customer service ensures we provide you with the best possible experience.

Get a Quote for Zendesk

Fill in your details and get a free price quote for your multilingual support needs. Also, check out some of our other reference material for the app.

  • Schedule a Demo: Our team would be happy to set-up a demo call to explain how the app works. Get tips, learn tricks and discover all the features of the TBH app for Zendesk.

  • Download the Pricing Brochure: The most translated language pairs and categories are listed with their per/word price in this downloadable document. Can't find your language-pair? Reach out to us, and we will send you the pricing details.

  • Download the Demo Presentation: If you've already been given a demo or would like a step-by-step guide to use the app, this is the document for you! Download the demo presentation and navigate through the app like a pro.

  • Request a Sample: To make your decision slightly easier, we offer a free translation sample! Fill up the form, and we will reach out to you fro next steps.

Trusted by Well-Known Brands

  • Google
  • Deloitte
  • Vouge
  • Google
  • Deloitte
  • Vouge
  • Google
  • Deloitte
  • Vouge

Thank you for the request.

Trusted by Well-Known Brands

  • Google
  • Deloitte
  • Vouge
  • Google
  • Deloitte
  • Vouge
  • Google
  • Deloitte
  • Vouge