To use the TBH app for Zendesk, you need to start by creating a business account on the TBH website. Log in to your account to enable the app and begin translating tickets.
What's Included in the App
The Translate By Humans app for Zendesk enables you to keep your customers satisfied and meet their customer support demands successfully, by answering their queries in their native languages. This inspires confidence in your business offerings and also helps build trust in your brand. Here are just a few inclusions of our app to get you started.
Hassle Free Integration
40+ Global Languages
Fast Turnaround Time
Translation Memory Benefits
Unique Features of the App
The Translate By Humans app for Zendesk is constantly evolving to meet the changing multilingual support needs of our clients. Browse our latest feature updates below.
Dual Tabs to Check Order Status of Tickets
The app offers a two-part view of all the translation orders linked to a ticket - no more endless scrolling!
- Live in-app Notifications for Completed Translations
A green sticker now indicates a translation order's completion on the ticket tab - no need to constantly refresh order statuses anymore!
- Introduction of Text Editing
Send back customized text to your clients. You can now edit and format text by creating paragraphs, bullet points and much more.
Why Multilingual Support by Humans
When customers reach out for support, they are often at the cusp of deciding whether or not to make a purchase or remain loyal to the brand. It's at this juncture where the quality of customer service can make or break the relationship. With human translation, you can be sure that the best possible representation of the brand is put forth.
Win at Customer Satisfaction
Whether it be purchase queries, return and exchange requests, status updates or general inquiries, when the needs of a customer are met, they are satisfied with the brand. Human multilingual support ensures there is no room for ambiguity or errors when it comes to meeting these needs.
Always be Understood by Customers
The accuracy of translations is essential to bridging the language barrier. Unlike machine translation, humans translators ensure that the grammar, syntax, and usage of terms are always correct and relevant so that customers can understand responses to their queries.
Reach Out to the World
Human translators have an incredible ability to express emotion and empathy, and they can also understand the consumer's psyche. Native language translators localize content to make it culturally more relevant. This combination of qualities helps language experts cater to the needs of any customer anywhere in the world!
We provide multilingual support in all global languages. Find your language listed on the map or contact us for more information.
Find out more about our discounts, bulk pricing, and translation memory benefits!
Our faith in human multilingual customer service is strengthened by years of experience in this domain and the support of our incredible translators. Our translators are intuitive, native language experts with a thorough understanding of consumer behavior and customer service best practices. They are highly experienced with an educational background in management or client relations.
Davide Cavanna, LLM- UKNative language: Italian Fluent in: German, English, French, and Spanish
Davide Cavanna, LLM - UKNative language: Italian Fluent in: German, English, French, and Spanish
- Graduate in Multilingual Communication from the University of Geneva, Post Graduate in Int. Law from the University of Sussex
- Sworn translator and interpreter at the Court of Justice in Luxembourg
- Specializes in areas such as marketing, financial, and legal translation (investment funds, contracts, market commentary, etc.)
- Over 10 years of translation experience
Thanh Nguyen, BA - VietnamNative language: Vietnamese Fluent in: English
Thanh NguyenNative language: Vietnamese Fluent in: English
- Vietnamese translation experience since 2009 with a BA in English Interpreting and Translation
- Translation specialty in Marketing, Travel and Tourism, Information Technology (Website content, Mobile apps, Softwares), Business, and Finance
- Also well versed with fields like Medicine and Healthcare, Human Resources, Education, Banking, Cosmetics, and Corporate Law
- Expertise in forms and contracts, keyword research, on-page SEO, and Google Adwords campaign setup
- Has working experience as a Digital Marketing Specialist (Google Adwords, Facebook Ads, SEO, SEM, Email marketing, Social media) for over 6 years
Sylvie MathisNative language: French Fluent in: English, Spanish
Sylvie MathisNative language: French Fluent in: English, Spanish
- Post-Graduate degree in English – Spanish – French translation
- Master’s degree in technical translation from English and Spanish into French
- Executive Assistant to resource departments at the Breast Cancer International Research Group and Boston Scientific
- Specializes in areas of Medicine, Pharmaceutics, Marketing, Research, and Music
- Expertise in French translation since 2006
If you can't find an answer to your question below, visit our help center or contact us directly for more assistance.
An agent is a customer service representative from your team who will be answering queries for your customers. Here are more details on how to add agents to the TBH app for Zendesk.
Once agents log in, they will be able to read machine translations of tickets raised. They can then request responses to be translated for those tickets. Once an agent receives the translated response, it simply needs to be copied and sent to the customer.
Agents can view tickets and their status on the app dashboard. Once a translation is requested, depending on the size, the translated content will be available on the agent's dashboard within 24 hours.
You may either purchase prepaid credits or opt for a monthly plan where you will be billed at the end of each month for services rendered. Please get in touch with us directly for more information.
Why use Translate By Humans?
Get the most accurate professional translations at unmatched prices. Partner with us today and experience unparalleled quality ﬁrsthand.
Translate By Humans, NOT Machines!
We always employ native-speaking, professional translators with many years of experience and expertise.
100% Quality Guarantee
You can depend on us to always provide you with the most accurate and reliable language translation services.
Culturally Localized Translations
We cater to the cultural nuances across different regions and countries to meet the needs of your foreign clients.
Customer Centric Approach
Our extensive hold on customer service ensures we provide you with the best possible experience.
Get a Quote for Zendesk
Fill in your details and get a free price quote for your multilingual support needs. Also, check out some of our other reference material for the app.
Schedule a Demo: Our team would be happy to set-up a demo call to explain how the app works. Get tips, learn tricks and discover all the features of the TBH app for Zendesk.
Download the Pricing Brochure: The most translated language pairs and categories are listed with their per/word price in this downloadable document. Can't find your language-pair? Reach out to us, and we will send you the pricing details.
Download the Demo Presentation: If you've already been given a demo or would like a step-by-step guide to use the app, this is the document for you! Download the demo presentation and navigate through the app like a pro.
Request a Sample: To make your decision slightly easier, we offer a free translation sample! Fill up the form, and we will reach out to you fro next steps.
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