Multilingual Customer Support for Freshdesk

Reach out to global customers in their native language with the Translate By Humans app.

What's Included in the App

The Translate By Humans app for Freshdesk helps you answer tickets and queries in your customers' native language, thereby increasing customer satisfaction. Build trust in your brand by integrating the app with Freshdesk. Here's a quick glimpse at our app inclusions:

  • Hassle Free Integration

  • 60+ Global Languages

  • Fast Turnaround Time

  • Translation Memory Benefits

Unique Features of the App

The Translate By Humans app for Freshdesk offers some exciting features to meet your multilingual support needs. Browse some of our app features:

Find out more about our discounts, bulk pricing, and translation memory benefits!

Supported Languages

Translate customer queries from and into any world language! Find your language listed on the map or reach out to us for more information.

Dutch ×
Russian ×
Portuguese ×
Chinese ×
& Serve 40+ other lanuages ×

Our Translators

Our translators are experienced, native language experts with thorough understanding and expertise in areas such as client relations, and customer service best practices.

Native Language Expert
Certified Language Professional
15+ Years of Experience
Knowledge of Customer Service Trends
  • davide cavanna
    Davide Cavanna, LLM- UK
    Native language: Italian Fluent in: German, English, French, and Spanish
    davide cavanna
    Davide Cavanna, LLM - UK
    Native language: Italian Fluent in: German, English, French, and Spanish
    • Graduate in Multilingual Communication from the University of Geneva, Post Graduate in Int. Law from the University of Sussex
    • Sworn translator and interpreter at the Court of Justice in Luxembourg
    • Specializes in areas such as marketing, financial, and legal translation (investment funds, contracts, market commentary, etc.)
    • Over 10 years of translation experience
  • thanh nguyen
    Thanh Nguyen, BA - Vietnam
    Native language: Vietnamese Fluent in: English
    thanh nguyen
    Thanh Nguyen
    Native language: Vietnamese Fluent in: English
    • Vietnamese translation experience since 2009 with a BA in English Interpreting and Translation
    • Translation specialty in Marketing, Travel and Tourism, Information Technology (Website content, Mobile apps, Softwares), Business, and Finance
    • Also well versed with fields like Medicine and Healthcare, Human Resources, Education, Banking, Cosmetics, and Corporate Law
    • Expertise in forms and contracts, keyword research, on-page SEO, and Google Adwords campaign setup
    • Has working experience as a Digital Marketing Specialist (Google Adwords, Facebook Ads, SEO, SEM, Email marketing, Social media) for over 6 years
  • sylvie
    Sylvie Mathis
    Native language: French Fluent in: English, Spanish
    Sylvie Mathis
    Native language: French Fluent in: English, Spanish
    • Post-Graduate degree in English – Spanish – French translation
    • Master’s degree in technical translation from English and Spanish into French
    • Executive Assistant to resource departments at the Breast Cancer International Research Group and Boston Scientific
    • Specializes in areas of Medicine, Pharmaceutics, Marketing, Research, and Music
    • Expertise in French translation since 2006


If you can't find an answer to your question below, please contact us directly for more assistance.

How can I integrate the TBH app on Freshdesk?

To use the TBH app for Freshdesk, you need to start by installing it from the Freshdesk marketplace. Next, create an account on the TBH website and enter the API key found on your Freshdesk profile. Log in to your account to begin using the app and translating tickets.

Who is an agent, and how do I add an agent?

An agent is a customer service representative from your team who will be answering queries for your customers. To add an agent, log in to the Translate By Humans app, go to Settings and click on Agent Permission. Select all the agents you would to give access and save changes.

How can my agents begin to translate tickets via the TBH app on Freshdesk?

Once agents log in, they will be able to read machine translations of tickets raised in their native language. They can then request responses to be translated for those tickets. Once an agent receives the translated response, it simply needs to be copied and sent to the customer.

By when and how will my agent receive the translation of a ticket?

Agents can view tickets and their status on the app dashboard. Once a translation is requested, depending on the size, the translated content will be available on the agent's dashboard in 6-48 hours.

How will I be billed for the translation requests?

Please get in touch with us directly for more information.

Why use Translate by Humans?

Get the most accurate professional translations at unmatched prices. Partner with us today and experience unparalleled quality firsthand.

  • Translate By Humans, NOT Machines!

    We always employ native-speaking, professional translators with many years of experience and expertise.

  • 100% Quality Guarantee

    You can depend on us to always provide you with the most accurate and reliable language translation services.

  • Culturally Localized Translations

    We cater to the cultural nuances across different regions and countries to meet the needs of your foreign clients.

  • Customer Centric Approach

    Our extensive hold on customer service ensures we provide you with the best possible experience.

Learn More About the Translate By Humans App for Freshdesk

Fill in your details to get in touch with our team for your multilingual support needs. Also, check out some of our other reference material for the app.

  • Schedule a Demo: Our team would be happy to set-up a demo call to explain how the app works. Get tips, learn tricks and discover all the features of the Translate By Humans app for Freshdesk.

  • Download the Brochure: Learn more about app features, benefits, and the most translated languages in this downloadable document. Download the brochure and get started today!

  • Download the Demo Presentation: If you've already been given a demo or would like a step-by-step guide to use the app, this is the document for you! Download the demo presentation and navigate through the app like a pro.

  • Request a Sample: To make your decision slightly easier, we offer a free translation sample! Fill up the form, and we will reach out to you for next steps.

Trusted by Well-Known Brands

  • Google
  • Deloitte
  • Vouge
  • Google
  • Deloitte
  • Vouge
  • Google
  • Deloitte
  • Vouge

Thank you for the request.

Trusted by Well-Known Brands

  • Google
  • Deloitte
  • Vouge
  • Google
  • Deloitte
  • Vouge
  • Google
  • Deloitte
  • Vouge