img
Ruju Patel
May 16, 2019

Insights from Multilingual Customer Service Experts (Part One)

In the first interview of this series, we interview Kairi Kallas who leads the Investor Relations Team at a Bondora, a fintech company helping people access the world ...

img
Ruju Patel
Oct 11, 2018

Stories of Successful Multilingual Customer Service

Customers feel heard when you can speak their ‘heart language’ – their mother tongue or the language in which they think and internalize their outer experiences ...

img
Ruju Patel
Sep 21, 2018

The Journey that Led to Multilingual Customer Service

Consumers are data-savvy. They analyze reviews and compare prices. However, in the end, they make decisions based on what they feel about a company, a product or a se ...

img
Mahi Baid
Feb 12, 2018

Reimagine Customer Experience with Localized Content and Data Driven Marketing

In this time and age, a customer is always spoilt for choice. Marketers have to employ new methods to attract customer attention, present differentiation and offer th ...