Customer Service Tools
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Ruju Patel
Jun 13, 2019

How to Choose the Right Customer Service Tool

Whether you’re an industry leader with an established client base or a new entrant, winning over customers and retaining them is no longer achievable with just you ...

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Ruju Patel
May 23, 2019

Insights from Multilingual Customer Service Experts (Part Two)

Last week, we interviewed Kairi Kallas, Investors Relations Team Lead from Bondora, a P2P lending platform. We discussed the need for localized customer service as a ...

Multilingual Customer Service Experts
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Ruju Patel
May 16, 2019

Insights from Multilingual Customer Service Experts (Part One)

In the previous articles of this series, we traced back the journey of multilingual customer service from the emergence of telephone switchboards to full-fledged mul ...

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Ruju Patel
Oct 11, 2018

Stories of Successful Multilingual Customer Service

As discussed in the first article of this series, the evolution of customer service led to a growing awareness about speaking the customer’s language. Customers fe ...

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Ruju Patel
Sep 21, 2018

The Journey that Led to Multilingual Customer Service

John DiJulius forgot his laptop charger in his room at the Ritz-Carlton hotel in Sarasota as he rushed to get to the airport. Upon realizing, he decided to call the ...

localization and data driven marketing
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Mahi Baid
Feb 12, 2018

Reimagine Customer Experience with Localized Content and Data Driven Marketing

In this time and age, a customer is always spoilt for choice. Marketers have to employ new methods to attract customer attention, present differentiation and offer t ...