Whether you’re an industry leader with an established client base or a new entrant, winning over customers and retaining them is no longer achievable with just you ...
Last week, we interviewed Kairi Kallas, Investors Relations Team Lead from Bondora, a P2P lending platform. We discussed the need for localized customer service as a ...
In the previous articles of this series, we traced back the journey of multilingual customer service from the emergence of telephone switchboards to full-fledged mul ...
As discussed in the first article of this series, the evolution of customer service led to a growing awareness about speaking the customer’s language. Customers fe ...
John DiJulius forgot his laptop charger in his room at the Ritz-Carlton hotel in Sarasota as he rushed to get to the airport. Upon realizing, he decided to call the ...
In this time and age, a customer is always spoilt for choice. Marketers have to employ new methods to attract customer attention, present differentiation and offer t ...
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