Customer service departments are the worst hit in crises. Find out how to lessen the burden and continue to create great customer experiences.
Want to impress your clients with an exceptional customer service? Here are some smart tips to win them over with your multilingual customer service.
When it comes to customer service, negative feedback or experiences are a part and parcel of life. However, there are always ways you can mitigate them by adding a pe ...
Are you thinking of building a multilingual knowledge base for your product(s)? Here's a simple guide to help you with useful tips and insights.
A list of essential features that you will need in a customer service tool, including a team inbox, knowledge base, customer chat, and social media customer support.
We got two professionals, who handle client servicing for well-known companies, to share their experience of multilingual client servicing and suggest solutions for t ...
In the first interview of this series, we interview Kairi Kallas who leads the Investor Relations Team at a Bondora, a fintech company helping people access the world ...
Customers feel heard when you can speak their ‘heart language’ – their mother tongue or the language in which they think and internalize their outer experiences ...
Consumers are data-savvy. They analyze reviews and compare prices. However, in the end, they make decisions based on what they feel about a company, a product or a se ...
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