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Ruju Patel
Jul 30, 2020

The Long Term Benefits of Human Driven Multilingual Customer Service

A detailed look into what makes human translation a great bet for multilingual customer service. Learn about long-term pricing benefits and more!

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Ruju Patel
May 14, 2020

How to Deliver the Ideal Customer Service in a Crisis

Customer service departments are the worst hit in crises. Find out how to lessen the burden and continue to create great customer experiences.

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Ruju Patel
Sep 19, 2019

6 Steps to Provide Excellent Multilingual Customer Service

Want to impress your clients with an exceptional customer service? Here are some smart tips to win them over with your multilingual customer service.

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Ruju Patel
Aug 29, 2019

How to Ensure a Great Customer Experience through Personalized Customer Service

When it comes to customer service, negative feedback or experiences are a part and parcel of life. However, there are always ways you can mitigate them by adding a pe ...

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Ruju Patel
Jul 29, 2019

Basics and Best Practices for a Multilingual Knowledge Base

Are you thinking of building a multilingual knowledge base for your product(s)? Here's a simple guide to help you with useful tips and insights.

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Ruju Patel
Jun 13, 2019

How to Choose the Right Customer Service Tool

A list of essential features that you will need in a customer service tool, including a team inbox, knowledge base, customer chat, and social media customer support.

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Ruju Patel
May 23, 2019

Insights from Multilingual Customer Service Experts (Part Two)

We got two professionals, who handle client servicing for well-known companies, to share their experience of multilingual client servicing and suggest solutions for t ...

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Ruju Patel
May 16, 2019

Insights from Multilingual Customer Service Experts (Part One)

In the first interview of this series, we interview Kairi Kallas who leads the Investor Relations Team at a Bondora, a fintech company helping people access the world ...

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Ruju Patel
Oct 11, 2018

Stories of Successful Multilingual Customer Service

Customers feel heard when you can speak their ‘heart language’ – their mother tongue or the language in which they think and internalize their outer experiences ...